My Miserable Experience with the Summer Blu-Ray Movie Offer
I was hopeful until the second rejection notice came from the Summer Blu-Ray Movie Offer. It seemed like a no-brainer -- buy a nifty blu-ray player and get 5 free movies. The Sony PS3 was to be the centerpiece of our new home theater, and the free movie offer was like icing on the cake.
Little did I know that actually qualifying for the movies would be like trying to buy world series tickets online from the Rockies -- lots of hope and enthusiasm to begin, but ultimately a real bummer, followed up with a smattering of humiliation watching my home team get swept.
I'm what folks would consider a savvy tech shopper. I have a Best Buy Rewards card. I cherish my Amazon Prime Account. I read Gizmondo and Engadget, and friends and family ask my opinion before they splurge on new computers, big-screen TVs, and the ilk.
I bought the Sony PS3, completed the paperwork, carefully cut out the UPC label, and sent it all in, and expectantly waited for my movies. Weeks went by, and I received my first rejection notice from nameless, faceless, "Fulfillment Center".
Huh? There were a couple of bar code stickers on the Sony PS3 box -- could I have sent in the wrong one? Luckily, I still had the box (OK, I was too lazy too clean up the study). There was another bar code left, so I cut that out and resent the paperwork.
Another few weeks pass, and I expectantly checked the mailbox for my movies. Disappoint turned into anger when I received my SECOND rejection notice. The reason? Incorrect UPC!
To make matters worse, they enclosed the first rejection notice, just to rub my nose in it, and drew an "X" through my carefully cut-out label.
Now, if I, a self-proclaimed tech savvy shopper, can't successfully locate and remit proof-of-purchase for this offer, how many other folks out there must have hit the same brick wall?
Shame on you, Summer Blu-Ray Movie Offer, for making it so hard, nay, impossible, for me to get my movies. Shame on you for not providing consumers instructions on where to locate the UPC label on our qualifying product. Shame on you for rejecting me twice, and not giving me the benefit of the doubt. Shame on you for not providing any contact information — email or phone number — to contact your "Fullfillment Center", either.
The Sony PS3 box is long-gone (I couldn't keep it around forever), so I'm out of luck. No more hopeful bar codes to cut out. I couldn't give the Summer Blu-Ray Movie Offer the chance to reject me again even if I wanted to.
I still enjoy my Sony PS3, but I'm left with a bad taste in my mouth over the whole experience. I had expected a moment of magic watching my movie selections in their hi-def glory, but instead what I got was a miserable experience dealing with rejection notices from the Summer Blu-Ray Movie Offer.
What's your experience with the Summer Blu-Ray Movie Offer? I'd like to hear you story, too.